Frequently Asked Questions

How much advance notice do you need to schedule a walk or other service?

Flexibility is a big deal to us. We work hard to make sure we can meet your needs, even as plans change throughout any given week. While advance notice is always great, we welcome last minute inquiries, and we can almost always accommodate a reasonable request.  

Are you willing to come meet us prior to scheduling an appointment?

Yes, we have to meet you first! We want you to get to know us a bit and have confidence that we’ll take good care of your dogs as we walk them

Can I always have the same person walk my dog?

We do try to maintain as much consistency as possible, so most of the time, your dog will have the same person as the primary walker. We also like to make sure there is at least a second person who also knows your dogs well, so that when someone is sick, on vacation, or is unavailable for any other reason, we are still able to make sure your dogs get the walks they are needing.

Do you hold keys for regularly scheduled walks?

Yes, we hold keys for many of our clients and we are diligent to keep keys and information safe. We also are comfortable working with home security systems. 

Are there any days you aren’t available to walk dogs?

There are a few days a year that we are entirely unavailable. Those days are Thanksgiving Day, Christmas Eve, and Christmas Day. All other holidays will inquire a $10 holiday surcharge. It is also possible, on very few occasions, that we will be unavailable on a particular weekend day. 

Are you certified dog trainers or Groomers?

No, we are not. We do not offer any grooming or training services. However, we are happy to enforce your own training commands/routines on your pets. 

Whats your cancellation policey? 

Free unless we come to the door. Life changes fast sometimes. Because of that, we don’t charge for cancellations, even if it happens within an hour of the scheduled walk time. The only time we do charge for a cancellation on a normal day is if you just forget to tell us and we show up at the door. We only charge full price for “At the Door” Cancellations. We do charge a cancelation fee during holidays since these times tend to be busy and book up quickly. Cancellations made with fewer than 7 days of the beginning of pet sitting services during a major holiday week will incur a fee of 20% of the total service.

Do you run background checks on your walkers?

Yes, we run background checks on all our walkers. Additionally, prior to hiring, we do require several personal and professional references, and we call those references. We put the highest premium on hiring people who, as best we can possibly ascertain, value honesty in all their dealings. Honesty is our number one criteria in our hiring process.

Are there any dogs you don’t walk?

We do not have any breed restrictions, and we believe in giving every dog a chance. We do reserve the right to not walk a dog if we feel that dog may present a threat to ourselves, other people or to other animals.

What are your payment options?

We accept, cash, check, paypal, we can keep a credit card or bank authorization on file, or we can take a card payment over the phone. Payments can be made quickly and securely through our client portal.

If I pay in advance, but then don’t use all the walks I paid for, do you offer refunds?

Absolutely. We always offer 100% refunds on any pre-paid walks that you haven’t used, no matter what your reason is for cancelling service.